How much do you charge for shipping?
We cover shipping fees up to £10 for smaller items and up to £20 for large canvases in our sales price.
If you are based outside the UK please contact us on firstname.lastname@example.org to get a customised quote. Alternatively you can check out via our website as usual, but we may have to contact you for additional payment to cover additional shipping costs should they be prohibitive (we try to cover shipping costs wherever we can).
Can I pick up an item in person?
Yes, you certainly can. Simply email us after placing an order and we’ll try to arrange a pickup time that’s convenient for you. Please note: we will wrap the item carefully for you, but you will be responsible for the item from the moment you pick it up.
We hope you love your order. Should you decide to return the item you need to notify us within 48 hours of receiving your order. We will issue a refund confirmation with packaging instructions and insurance value. You will need to pay for any packaging, shipping and insurance to return the item. Please note that we won’t issue refunds if the painting got damaged in transit upon return, so make sure to insure the full value of the painting and pack the painting in the same way it was delivered to you so you can claim on your insurance should something happen in transit.
We take great care when packaging any artwork and insure it for transit to make sure it gets to you in one piece undamaged. Should you discover any damage upon receiving your order please notify us immediately together with photos on email@example.com – it’s important you do so within 24 hours (ideally sooner) of receiving the item since we’ll be claiming on insurance in order to refund you.
Our main method of taking payment is through Stripe or via direct bank transfer. If you would like to pick up the artwork in person we are also happy to accept cash. Please contact us via firstname.lastname@example.org and we’ll be happy to arrange alternative payment methods for you.